doc11958 86619839-673f-4911-a79b-d6d6c1c15b67_risk_protocols-artifacted.pdf

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            "text": "Risk Protocols",
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            "text": "1) Identification of Alert",
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            "text": "Due to the sheer volume of worldwide travel alerts, we would utilise all our tools to ascertain risk levels and identify if any travellers are involved. This involves running traveller tracking data"
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            "text": "2) Communicate to the Traveller",
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            "text": "Relevant alerts would be communicated to Travellers as soon as we are aware of an incident. This would include the exact location of the incident and the severity. This group would include those travelling within 7 days of the incident date. Direct telephone contact would be made urgently, with those identified in the immediate area."
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            "text": "3) Communicate in line with\nEmergency Protocols",
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            "text": "4) Traveller Support",
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            "text": "Contact would be then made with those staff, within the organisation, identified to be informed of Incidents, within 1 hour. These are usually those in charge of the Contract or Head of Department, Health and Safety etc. The information will include details of the incident and the travellers involved."
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            "text": "Those travellers requiring assistance to either evacuate the area, amend, or book onward travel, are supported by Selective including the provision of all relevant documentation."
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            "text": "7) Refunds",
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            "text": "6) Review Future Travel",
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            "text": "5) Finalise Protocols",
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            "text": "For those travelling outside of 7days of the incident date, we would check for any potential disruption and notify Travellers, accordingly, offering support of any required changes."
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            "text": "Once affected Travellers have been moved to safety or repatriated, we provide a final communication to the Protocol staff to inform of the solutions provided."
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            "text": "The final stage in to apply for any applicable refunds on behalf of the Traveller. Once we have received the refund a credit note would be issued back to the Client’s Travel Account."
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