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                            "text": "George PeradigouGovernor ServicesBarnet Education and Learn…"
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                    "text": "Any price shown on the portal will reduce to zero upon checkout for subscribing schools. A training log should be maintained to monitor the update of governor training and governors should be informed about the courses available. The annual governance audit, or a skills audit, can be used to help evaluate training needs. Appointing a Designated Governor for Training is also recommended.",
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                    "text": "Governors' Role",
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                    "text": "To note the above information.",
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                    "text": "For action by",
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                    "text": "All Governors",
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                    "text": "George PeradigouGovernor ServicesBarnet Education and Learning Service (BELS)Email: George.Peradigou@barnet.gov.uk",
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                    "text": "4.",
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                    "text": "COMPLAINTS MANAGEMENT",
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                    "text": "Summary",
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                    "text": "At a time when parents are more willing and equipped to challenge schools (sometimes usefully and sometimes less so), the sharp increase in complaints continues to impact governing boards and those supporting them.\\n\\nWe continue to call for Governors who are willing to sit on external Complaint Appeals Panels (CAPs) to help schools in need of external independent governors to complete a complaint appeal process. Please contact George.Peradigou@barnet.gov.uk if interested. We’d like to thank those who’ve already volunteered for this.\\n\\nWe recommend all governors undertake our Complaints Management Training, which now runs termly. This term the Complaints Management for Governors session takes place on Wednesday 4 November 2026 at 18:00 - 19:00. The session will inform governors about best practice in managing correspondence and evidence volumes during the complaint management process.",
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