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            "text": "3.3.17. CUSTOMER SERVICES MANAGER AND LANDLORD COMPLIANCE AND REPAIRS ADMINISTRATION MANAGER",
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            "text": "Specific duties in addition to the Line Manager and employee's duties include:"
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                    "text": "Ensuring any accidents or incidents reported to The Customer Services team or Repairs Administration team from contractors, residents or employees are recorded on the accident and incident form.",
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                    "text": "Ensuring any incidents of verbal abuse/threats are recorded in line with group policy and procedures and the Housing Officer responsible contacted to request a flag be placed against the relevant person/property and tenancy action is taken as appropriate.",
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                    "text": "In respect of the Dorchester Office:"
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                    "text": "Ensure the office is maintained in a safe and healthy condition in accordance with The Workplace (Health, Safety and Welfare) Regulations 1992.",
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                    "text": "Ensure hazards and risks identified in inspections for the office which are within their control are actioned according to the priority rating assigned.",
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                    "text": "Responsible for ensuring the office is maintained to a high standard for fire safety and health and safety through the arrangement of equipment, tests and inspections, maintenance, signage and other ancillary items."
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                    "text": "Undertake the weekly fire alarm test for the office and ensure records are maintained, and keep regular records of checks made in other Hastoe premises",
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                    "text": "Ensure safety rules are issued to contractors prior to commencing work within the office.",
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                    "text": "Make sure arrangements are in place within the office for the inspections of means of escape and other fire-fighting equipment to ensure that exits are cleared and equipment is located in the correct place.",
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                    "text": "Ensure that arrangements are in place to maintain and service all plant and equipment within the office.",
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                    "text": "Ensure welfare facilities are maintained in a clean and usable condition."
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            "text": "3.3.18. ICT MANAGER",
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            "text": "Specific duties for the ICT Manager and their department in addition to employee's duties include:"
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            "text": "Page 21",
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            "text": "Last reviewed: July 2026",
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