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            "text": "Case study 4 | Digital Confidence in Communities",
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                    "text": "One-to-one support in familiar places can build confidence as well as technical skills.",
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                    "text": "Digital inclusion should include devices/data, skills, trust and accessible service design. Rural barriers include patchy broadband/mobile coverage, device and data costs, and limited confidence.",
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                    "text": "Embedding digital support in community settings can reach people who do not respond to centralised or online offers (ICB Digital Inclusion investment in VCSE community grant fund £85k 2026/27)"
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                    "text": "Transferable lesson: treat digital inclusion as a determinant of health – not an IT project. System response: retain phone and face-to-face routes, fund assisted digital support, and co-design services with excluded residents.\nPublic Health identifies\nForever Connected and Digital Skills Devon as community-based examples described by residents as highly impactful.",
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            "text": "Public Health identifies\nForever Connected and Digital\nSkills Devon as community-\nbased examples described by\nresidents as highly impactful."
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            "text": "Source: Devon Public Health Annual Report 2022/23: Energy Saving Devon",
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