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            "text": "Expenditure",
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            "text": "The 2021/22 financial year saw a continuation of the effective response to managing the impact of the pandemic."
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            "text": "Our focus also moved more towards developing and implementing the workstreams as detailed in the strategic plan and 2030 vision and updating our priorities."
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            "text": "We also continued our work to update our IT infrastructure by moving more services to the cloud, updating the website and digitising services."
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            "text": "Expenditure for the financial year was £23.1m (2020/21: £22.9m). This is broadly in line with previous years after the disruption caused by the pandemic in 2020 and the substantial changes in how we carry out our work in many areas."
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            "text": "Employee costs amounted to £13.6m (2020/21: £13.0m), an increase of 5% from the previous year. The chief reason behind the increased cost was an increase in staff numbers. Roles have been introduced to:"
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                    "text": "help deliver regulatory effectiveness (having the right skills to keep up with the changing complexity of the profession, and the increasing emphasis on clinical skills)"
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                    "text": "improve service delivery, and",
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                    "text": "make sure we have the capacity to continue to support effective operational delivery",
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            "text": "This is an area where we expect to see a continued increase in spending, with many roles starting in the latter part of the year or due to start in the next financial year."
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            "text": "Expenditure on professional costs including legal costs stood at £2.3m for the year (2020/21: £2.4m). There was a reduction in costs for panel firms, with extra investment in internal resources to manage the incoming concerns and existing caseloads. Also, there were no costs for exam venues as the previous year included cancellation charges for pre-booked venues. This has been offset by the higher costs in introducing the online registration assessment."
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            "text": "Legal costs were £0.8m for the year (2020/21: £0.9m). Costs are down compared with the previous year but up against budget expectations. This was due to our needing continued external support to:"
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                    "text": "manage the changing volumes"
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                    "text": "provide cover while additional internal resources were recruited, and",
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                    "text": "maintain timeline targets"
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            "text": "Specific investment was also agreed to provide specialist advice on growing areas such as clinical services."
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            "text": "52",
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            "text": "General Pharmaceutical Council\nAnnual report: annual fitness to practise report and annual accounts 2021/22",
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