{
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            "text": "Page 8 of 16",
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            "text": "6.0 Dealing with the Complaint (Formal Process)",
            "attrs": {
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        {
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            "order": 3,
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            "bbox": {
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            "text": "6.1 Where it is not possible for the Chief Executive or appointed officer to resolve the complaint through direct action with the complainant then it will be necessary for Councillors to become involved."
        },
        {
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            "text": "6.2 In such circumstances the usual practice is for a panel comprising of a Chairman or Vice Chairman of one of the Council's Committees and up-to two other Councillors not previously involved in the matter to be formed."
        },
        {
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            "text": "6.3 The request for a formal process will be acknowledged in writing and the complainant advised of if that request has been accepted and when the Panel will meet and who will be sitting on it. The complainant will be invited to bring a \"friend\" with them either to represent them or to give moral support. A request can be denied for any reasonable reason."
        },
        {
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            "type": "text",
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            "text": "6.4 A minimum of two weeks prior notice of such a panel will be given. At the time the complainant is notified in writing of the panel date, they will also be requested to provide any written evidence that they wish to present to the meeting no later than 7 days prior to that date and the Council will confirm any material it intends to present to the complainant within the same time scale."
        },
        {
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            "text": "6.5 As general policy, the public and press are not permitted attendance at such complaints panel meetings (although the Chairman of the relevant Committee will report on the outcome of the panel meeting at the following Council or committee meeting. Such reporting is not subject to questions or debate)."
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        {
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            "text": "6.6 The panel have the right to reject complaints which it considers too ambiguous, unsubstantiated or vexatious in nature and may do so without meeting formally where evidence is not provided or they believe all reasonable efforts have been taken by officers to resolve the matter, with no immediate and reasonable further action available to the panel."
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            "text": "6.7 If a complaint is deemed vexatious by the panel, that decision will be recorded to prevent future panels from being formed based on the same complaint or a similar complaint from the same individual/organisation. They will recommend the Chief Executive treats the complainant as vexatious under the Council's policy."
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